Shipping and Returns

The 14-Day Device Return Policy may be used once per line in each account.

For all device purchases, you can either a) return the device for a refund within 14 days, or b) exchange the device under the following conditions:

  • You must contact Member Services at 1-877-367-7524 to request an RMA within the 14-day period.
  • Devices ordered through the ‘Special Order’ program are not eligible for return or exchange. 
  • You will be sent a pre-addressed postage paid return label by email. The device must be shipped within 5 days of receiving the label, otherwise the remaining cost of the device will be charged along with any applicable ETF. 
  • Devices must be returned in the following condition:
    • Be returned in like-new condition in the original box with all accessories
    • MUST be erased of personal content. Passcodes must be disabled, and device must be UNLOCKED
    • iPhones must have the ‘Find My iPhone’ feature removed
    • Android devices must have the Google account removed
    • Be able to power on/off
    • Have a working battery
    • Have an intact functioning screen and glass with no cracks or breaks
    • Have intact charging port and headphone jack
    • Have no water damage

Returned devices will be examined and dispositioned, resulting in either a partial refund or no refund.

If exchanging a device, once the first device has been verified as shipped back to Patriot Mobile then another device can be shipped. A device exchange will include a $35.00 restocking fee. A defective device return and replacement will not include the fee.

Special Order Program

Members can use our Special Order program to request a specific device (color, memory level, or specific model).  The following conditions apply:

  • Device must be manufactured by Samsung or Apple and compatible with Patriot Mobile
  • Device must be purchased outright at the full Retail Price plus tax
  • A Special Order Fee of $75 applies per device
  • Member agrees to waive the 14-day return option
  • Special Order devices are not eligible for expedited shipping or rush orders.

 

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