Shipping and Returns
Standard Shipping: Patriot Mobile ships all devices and ancillary equipment via standard shipping at no charge to its customers. Standard policy is to ship using FedEx two (2) day shipping. Patriot Mobile fulfills and ships on the same day for all orders received before 3pm, Monday through Friday. Orders received after 3pm may be shipped the same day if possible, but no later than the following day, Monday through Friday. Orders received on Saturday will be fulfilled the following Monday.
Expedited Shipping: Customers can request expedited/overnight shipping if the customer agrees to pay an additional “Expedited Shipping Fee” of $60.00. FedEx Overnight is used for expedited shipping.
“Shipping Timeframe”– while this will be an expedited shipment by the carrier, orders must be received in the shipping department by 3p to be included the same day. Otherwise it will be included in the next day shipment and overnighted.
The 14-Day Device Return Policy may be used once per line in each account.
For all device purchases, you can either a) return the device for a refund within 14 days, or b) exchange the device under the following conditions:
- You must contact Member Services at 972-PATRIOT to request an RMA within the 14-day period.
- Devices ordered through the ‘Special Order’ program are not eligible for return or exchange.
- You will be sent a pre-addressed postage paid return label by email. The device must be shipped within 5 days of receiving the label, otherwise the remaining cost of the device will be charged along with any applicable ETF.
- Devices must be returned in the following condition:
- Be returned in like-new condition in the original box with all accessories
- MUST be erased of personal content. Passcodes must be disabled, and device must be UNLOCKED
- iPhones must have the ‘Find My iPhone’ feature removed
- Android devices must have the Google account removed
- Be able to power on/off
- Have a working battery
- Have an intact functioning screen and glass with no cracks or breaks
- Have intact charging port and headphone jack
- Have no water damage
Returned devices will be examined and dispositioned, resulting in either a partial refund or no refund.
If exchanging a device, once the first device has been verified as shipped back to Patriot Mobile then another device can be shipped. A device exchange will include a $35.00 restocking fee. A defective device return and replacement will not include the fee.
Special Order Program
Members can use our Special Order program to request a specific device (color, memory level, or specific model). The following conditions apply:
- Device must be manufactured by Samsung or Apple and compatible with Patriot Mobile
- Device must be purchased outright at the full Retail Price plus tax
- A Special Order Fee of $75 applies per device
- Member agrees to waive the 14-day return option
- Special Order devices are not eligible for expedited shipping or rush orders.