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Warranty

  • New devices purchased come with a one-year manufacturer warranty from original date of sale.
  • All certified devices purchased come with a 90-day warranty from original date of sale.
  • Devices brought to Patriot Mobile through the BYOD (Bring Your Own Device)  program are not covered by any warranty.
  • Only devices that have defects in materials or workmanship are eligible for return under a warranty.

Customer will contact Customer Support at 1-800-272-8746 to determine if device (with issues) is eligible for a warranty replacement.

If device is eligible, Patriot Mobile will replace the defective device with a new or certified device of the same or comparable model at its discretion. Conditions for a warranty claim on purchased devices are as follows:

  1. Warranty only covers defects in materials or workmanship.
  2. It does not cover defects arising from damage or normal wear-and-tear or aging, or defects caused by customer
  3. Warranty covers the following issues: activation problems, camera defects, unresponsive keys, dead pixels, software-related issues etc.
  4. The warranty does not cover issues such as: diminishing battery life, scratches, accidental damages, coverage issues, or software incompatibility/problems with 3rd-party apps.

Attempting to 'root' or otherwise 'mod' a phone voids the warranty.  Visible physical damage to the device (e.g. liquid damage, cracked LCD, damaged housing) will void its warranty. The defective device must be returned using the prepaid shipping label provided from fulfillment - via email. The defective device must be received at the Patriot Mobile warehouse within 14 days from the date the shipping label is sent.

If the device isn't received within 14 days, Patriot Mobile will assume the customer wanted to keep both devices and will charge for the replacement and express shipping fees, if applicable.

The defective device must be returned in otherwise good condition. If the device is determined to have some type of damage that voids it's warranty (e.g. liquid damage, modified OS, etc.), customer will not be entitled to a replacement and Patriot Mobile may charge a nonrefundable damage fee at its discretion. Depending on the extent of the damage, this fee may be up to the full retail price of the device.

iOS devices must be removed from Find My iPhone prior to returning. All devices must be erased of personal content and settings, and passcodes must be disabled. 

Customer will not receive the damaged device back - Patriot Mobile will dispose of it on customer’s behalf.

Manufacturer's Warranty

The conditions for a manufacturer warranty claim on purchased devices are as follows:

  • The warranty only covers defects in materials or workmanship. It does not cover defects arising from damage or normal wear-and-tear or aging, or defects caused by customer .
  • The warranty covers issues such as: OEM software-related issues, activation problems, camera defects, unresponsive keys, dead pixels, etc.
  • The warranty does not cover issues such as: diminishing battery life, scratches, accidental damages, coverage issues, or software incompatibility/problems with 3rd-party apps.
  • Visible physical damage to the phone (e.g. liquid damage, cracked LCD, damaged housing) will void its warranty.

Return and Exchange

Patriot Mobile ’s goal is to ensure that all customers are completely satisfied with their purchase. If it becomes necessary to return a device, the ability to return or exchange varies based upon the number of days that have elapsed following the purchase.

  • To receive a refund or to exchange a device customer must be approved for a Return Material Authorization (RMA) from Patriot Mobile’s Customer Care at 1-800-272-8746  within 14 days of purchase.
  • Once an RMA has been assigned the device must be returned to Patriot Mobile  within 10 days.
    1. Restocking fee may apply.
  • Upon receipt of the return package, Patriot Mobile will promptly process the returned item and assess the condition of the device. If the device meets all the requirements of the Patriot Mobile return or exchange policy, customer will be refunded the equipment purchase price (after any necessary deductions) or will exchange the device.
  • The device and all accessories must be returned free of cosmetic and internal damage. If any of these are returned with such damage, Patriot Mobile in its sole discretion may refuse to grant a refund or may assess a reduced refund.

All Patriot Mobile devices returned will be assessed for the following:

  • Received within the allotted 14 days from generation of RMA.
  • Returned in new, working condition with no modifications to the software or hardware.
  • Packaging (device box, box inserts, etc.) and accessories included in the shipment are returned in their original, new condition. User must return all accessories (charger, cables, manual, etc.) with all devices. If components are missing, Patriot Mobile will charge a $15.00 nonrefundable missing parts fee for each missing part, including but not limited to the battery, charger, USB cable, SD card, and manual. Cost for other missing parts will be assessed at Patriot Mobile’s discretion.

Note: Customers are responsible for ensuring they have an active, new or replacement device while RMA device is shipped for return or exchange. The RMA device should not be active at time of shipment. When customer is exchanging a device, the new phone should already be active before RMA device is returned. If customer is terminating service the phone number should be transferred to the new service before returning device. Patriot Mobile will not be responsible for any failure of the customer to take these steps.


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