Instructions: Please read the scripts below.
NOTE: You may attempt the recording once.
Instructions: Please read the script scenario below and document the interaction to ensure accurate accountability of the customer's request.
Your customer has contacted Patriot Mobile to update the address and credit card information on file.
The old address is 311 N Ervay States Ave, Dallas TX 76123. The new address is 1234 S Main Street, Dallas TX 75231. The customer has
also provided an updated credit card 1254 5452 5254 8753 exp 1/25 cc code 714.
In addition to these updates, you have completed an assessment on the customers account and found that the customer needs to upgrade the plan from a 3GB to 10GB. However, the customer has declined.
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